Not specified (assumed standard work model applies)
Provide phone email and ticket-based support
Troubleshoot customer issues using standard processes
Document cases in crm or ticketing systems
Solera is seeking an Associate Technical Support Specialist to provide Tier 1 technical support for software, hardware, and mobile applications. The role is ideal for recent graduates or early career candidates, requiring strong communication skills and a technical aptitude for troubleshooting and case management
Job Summary
The Associate Technical Support Specialist P1 provides Tier 1 technical support to internal and external customers across software, hardware, and mobile applications.
Responsibilities include troubleshooting customer issues, documenting cases accurately in CRM systems, and escalating unresolved defects to Tier 2 support.
Recent graduates and early career candidates are encouraged to apply for this role requiring strong communication skills and technical aptitude.
Matching Summary
Match Score: 75
Solera is seeking an Associate Technical Support Specialist to provide Tier 1 technical support for software, hardware, and mobile applications. The role is ideal for recent graduates or early career candidates, requiring strong communication skills and a technical aptitude for troubleshooting and case management.
Skills & Requirements
Must-have
Provide phone email and ticket-based support
Troubleshoot customer issues using standard processes
Document cases in CRM or ticketing systems
Manage multiple tasks in fast-paced environment
Nice-to-have
Strong written and verbal communication skills
Ability to resolve issues with minimal supervision
Detail oriented with sound judgment
Familiarity with databases and system architecture
Key Requirements
Bachelor's degree in Computer Science or related field preferred
1 to 2 years of experience in technical support or IT