Service Drive Lane Manager

Suburban Ford of Romeo

Romeo, MI, United States
Base: $10,000.00 - $15,000.00 monthly; bonus/equit...
Exceptional customer service
Manage service staff activities
Quality inspections of vehicles
The Service Drive Lane Manager manages the activities of all service-related staff ensuring exceptional customer service and the attainment of Lithia’s performance targets

Job Summary

  • The Service Drive Lane Manager manages the activities of all service-related staff ensuring exceptional customer service and the attainment of Lithia’s performance targets.
  • This individual is responsible for, training and development of all service consultants and support staff.
  • We offer best in class industry benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs.

Matching Summary

The Service Drive Lane Manager manages the activities of all service-related staff ensuring exceptional customer service and the attainment of Lithia’s performance targets.

Salary

Base: $10,000.00 - $15,000.00 monthly; Bonus/Equity: performance driven position, eligible for short-term and/or long-term incentives, commission based off department/net, and bonuses based on manufacturer approvability, department production; Benefits: Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs

Skills & Requirements

Must-have

  • Exceptional customer service
  • Manage service staff activities
  • Quality inspections of vehicles
  • Follow up with customers
  • Understand federal, state, local regulations
  • Company safety procedures

Nice-to-have

  • Team player
  • Exemplary customer service focus
  • Fast-paced work environment
  • Positive attitude

Key Requirements

  • 2-3 years previous Assistant Service Manager or Service Manager experience
  • Toyota Brand experience highly preferred
  • Spanish speaking preferred
  • Basic mechanical understanding of an automobile
  • Strong organizational skills
  • Detail oriented
  • Acceptable driving record
  • Valid driver's license
  • High School graduate or equivalent
  • 18 years or older

Work Rights

Not specified

Tailored Resume

Cover Letter