Customer Success Associate Ii

2K

Madrid, Spain
On-site
Advanced technical troubleshooting for pc and consoles
Vip customer inquiry handling
User generated content moderation
2K is seeking a Customer Success Associate II in Madrid, Spain, to handle complex customer service issues, including VIP requests and advanced troubleshooting. The role requires strong communication skills, technical proficiency, and leadership capabilities to mentor junior team members while contributing to team projects and process improvements

Job Summary

  • The Customer Success Associate II is responsible for handling complex customer service issues including VIP tickets and advanced technical troubleshooting.
  • Associates in this role are expected to contribute significantly to team projects such as process improvement initiatives and product launches.
  • This position requires a deeper understanding of company products and the ability to mentor less experienced team members.

Matching Summary

Match Score: 85

2K is seeking a Customer Success Associate II in Madrid, Spain, to handle complex customer service issues, including VIP requests and advanced troubleshooting. The role requires strong communication skills, technical proficiency, and leadership capabilities to mentor junior team members while contributing to team projects and process improvements.

Skills & Requirements

Must-have

  • Advanced technical troubleshooting for PC and consoles
  • VIP customer inquiry handling
  • User Generated Content moderation
  • English C1 proficiency required
  • Mentoring junior team members

Nice-to-have

  • Experience in video game industry
  • Process improvement initiative participation
  • Cross-department collaboration skills
  • Knowledge base contribution experience
  • Flexible availability for weekends and holidays

Key Requirements

  • CEFR C1 English proficiency or higher
  • Proven track record in video game customer service
  • Ability to work scheduled shifts including weekends and holidays
  • Demonstrated leadership in mentoring junior staff

Work Rights

Not specified

Tailored Resume

Cover Letter