The Associate Director of Omnichannel Platforms at Novartis in Barcelona is a leadership role focused on integrating and enhancing capabilities across the Salesforce Life Sciences Cloud platform for over 90 international markets. The position requires extensive experience in technology development, particularly within pharma omnichannel and CRM platforms, and demands strong stakeholder management and communication skills
Job Summary
Serve as Product Owner and lead integration across Omnichannel Platforms, unlocking new capabilities on the Salesforce Life Sciences Cloud platform across 90+ international markets.
Drive end-to-end process design, validate requirements, and partner closely with business and technology teams to deliver a successful global rollout and adoption.
Enable change, training, and adoption by sharing product expertise, insights, and practical guidance for rollout.
Matching Summary
Match Score: 85
The Associate Director of Omnichannel Platforms at Novartis in Barcelona is a leadership role focused on integrating and enhancing capabilities across the Salesforce Life Sciences Cloud platform for over 90 international markets. The position requires extensive experience in technology development, particularly within pharma omnichannel and CRM platforms, and demands strong stakeholder management and communication skills.
Skills & Requirements
Must-have
Salesforce Life Sciences Cloud platform
end-to-end process design
global rollout and adoption
Marketing Platform modules expertise
Agile delivery models
stakeholder management and communication
Nice-to-have
leading large transformation programmes
AI/ML-driven omnichannel use cases
commercial excellence
multi-market transformation environments
Key Requirements
10-12 years of relevant experience in technology development
Strong experience with pharma omnichannel/CRM platforms
Experience working in Agile delivery models
Proven ability to lead cross-functional teams
Excellent facilitation and executive-level communication skills