Lm211: Dedicated Customer Care Representative Senior

FedEx

Cuautitlán, MEX, Mexico
On-site
Dedicated customer support
Relationship management
Tracking & monitoring solutions
FedEx is seeking a Dedicated Customer Care Representative Senior for its location in Cuautitlán, Mexico. The role involves providing exceptional customer support, managing inquiries, and resolving issues, requiring strong communication skills and a minimum of three years of related experience

Job Summary

  • Involves online and telephone contact with external/internal customers within functional area and completing any related administration.
  • FedEx is widely acknowledged as a world-class company, consistently recognized as a great place to work, a technology innovator, and one of the world’s most admired and respected companies.
  • FedEx has received numerous awards, including Fortune’s World Most Admired Companies and Best Places to Work.

Matching Summary

Match Score: 85

FedEx is seeking a Dedicated Customer Care Representative Senior for its location in Cuautitlán, Mexico. The role involves providing exceptional customer support, managing inquiries, and resolving issues, requiring strong communication skills and a minimum of three years of related experience.

Skills & Requirements

Must-have

  • Dedicated Customer Support
  • Relationship Management
  • Tracking & Monitoring Solutions
  • Complaint Handling
  • Issue Resolution
  • Service Recovery

Nice-to-have

  • Pro-active Prevention
  • Account Creation
  • Process Onboarding

Key Requirements

  • High School diploma
  • Three (3) years related experience
  • Spoken and written fluency in local language
  • Spoken and written fluency in English (TOEIC 600 points)

Work Rights

Not specified

Tailored Resume

Cover Letter