It Support Analyst

SGS Australia Pty Ltd

Perth Airport, WA, Australia
On-site
Level 2 it support
Troubleshoot end-user desktop issues
Resolve it peripheral issues
Provide Level 2 support for moderate complexity technical issues escalated from the Global Service Desk and end users

Job Summary

  • Provide Level 2 support for moderate complexity technical issues escalated from the Global Service Desk and end users.
  • Coordinate with local, regional, and global IT teams and vendors to resolve incidents.
  • SGS Australia supports a diverse workforce, we encourage applications from people of all ages, nationalities, abilities, and cultures.

Matching Summary

Provide Level 2 support for moderate complexity technical issues escalated from the Global Service Desk and end users.

Skills & Requirements

Must-have

  • Level 2 IT support
  • troubleshoot end-user desktop issues
  • resolve IT peripheral issues
  • Active Directory access and permissions
  • ServiceNow incident tracking

Nice-to-have

  • proactive IT professional
  • exceptional customer service
  • work in a fast-paced environment
  • contribute to IT projects

Key Requirements

  • Proven experience in an IT support role
  • Experience supporting desktop environments
  • Excellent communication and stakeholder engagement skills
  • Strong organizational skills

Work Rights

Not specified

Tailored Resume

Cover Letter