This role provides senior operational leadership for the rollout, adoption, and value realization of Intrum’s Client & Customer Portals
Job Summary
This role provides senior operational leadership for the rollout, adoption, and value realization of Intrum’s Client & Customer Portals.
A key priority for this role is to drive a Groupwide channel shift from traditional channels towards digital self-service.
At Intrum we offer not only a challenging and rewarding career but also a challenging, exciting and developing position in an international company with growth ambitions.
Matching Summary
This role provides senior operational leadership for the rollout, adoption, and value realization of Intrum’s Client & Customer Portals.
Skills & Requirements
Must-have
digital channel utilization
self-service and automation
stakeholder management
driving channel shift
roadmap planning
leadership updates
Nice-to-have
supportive culture
international environment
growth ambitions
motivated co-workers
Key Requirements
+5 years experience leading operational improvement
experience with digital channels
experience with channel shift journey
background from IT or IT transformations
experience from debt collection or financial services
ability to navigate complex organizations
manage senior stakeholders
high level of influencing skills
disciplined delivery
change management capabilities
very strong verbal and written communication skills