Member Experience Manager

Eosfitness

Henderson, NV, US
$16—$18 usd ph
On-site
Exceptional customer service delivery
Member concern resolution
Billing issue resolution
EōS Fitness is seeking a Member Experience Manager to lead customer service and enhance member satisfaction in their Henderson, NV location. The ideal candidate will be responsible for resolving member concerns, training staff, and ensuring an excellent gym environment, all while embodying the company's core values

Job Summary

  • The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well-maintained.
  • This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback.
  • Benefits include a highly energetic and collaborative team, free membership, discounted services, and competitive pay with vacation, holiday, and sick pay.

Matching Summary

Match Score: 85

EōS Fitness is seeking a Member Experience Manager to lead customer service and enhance member satisfaction in their Henderson, NV location. The ideal candidate will be responsible for resolving member concerns, training staff, and ensuring an excellent gym environment, all while embodying the company's core values.

Salary

$16—$18 USD

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Member concern resolution
  • Billing issue resolution
  • Front desk staff training
  • Facility cleanliness and maintenance

Nice-to-have

  • Positive and fun work environment
  • Team player
  • Optimistic and motivated

Key Requirements

  • Proven experience in customer service or front-line leadership
  • Excellent communication, problem-solving, and interpersonal skills
  • Ability to multitask in a fast-paced environment
  • Proficiency with fitness management software and Microsoft Office Suite
  • Knowledge of fitness industry operations
  • Must obtain CPR certification within 30 days
  • Must attend EōS Ethos and Customer Service Training within 30 days

Work Rights

Not specified

Tailored Resume

Cover Letter