The IT Support Analyst provides high-quality customer service to the client, responding to requests and issues accurately and promptly
Job Summary
The IT Support Analyst provides high-quality customer service to the client, responding to requests and issues accurately and promptly.
Responsibilities may include security administration, troubleshooting software, providing guidance to the user base, and working with client support teams to address technical issues.
JLL empowers you to shape a brighter way, combining world-class services, advisory, and technology for our clients.
Matching Summary
The IT Support Analyst provides high-quality customer service to the client, responding to requests and issues accurately and promptly.
Skills & Requirements
Must-have
IT call center experience
Microsoft Office and SharePoint
Windows operating system knowledge
Troubleshoot moderate to complex issues
Log Service Requests and Incidents
Support proprietary web-based applications
Nice-to-have
Excellent communication skills
Superior problem solving skills
Continual Service Improvement participation
Harnessing AI for recruitment
Key Requirements
Bachelor’s Degree
Strong English – written and verbal
Solid working knowledge of the Windows operating system