Senior Customer Support Specialist (airline Crew Management Solutions)
Universidad Carlos III de Madrid
Gdansk, Poland
Training allowance: 3,000 pln gross py after proba...
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3-5 years aviation it experience
Airline crew management systems expertise
Level 2 technical support skills
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The Universidad Carlos III de Madrid is seeking a Senior Customer Support Specialist for its airline Crew Management Solutions in Gdansk, Poland. The role involves providing Level 2 technical support for the Skywise N-Ops & Crew product, requiring strong analytical skills, experience in aviation IT, and effective customer service capabilities.
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Job Summary
You will provide technical Level 2 support for the Skywise N-Ops & Crew product, owning queries from creation to resolution.
The role involves analyzing complex queries, performing system changes where permitted, and collaborating with Product Management and Development teams.
Employees receive flexible hybrid working hours, private medical coverage, and a co-funding scheme for meals and commuting in Gdansk.
Matching Summary
Match Score: 75
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The Universidad Carlos III de Madrid is seeking a Senior Customer Support Specialist for its airline Crew Management Solutions in Gdansk, Poland. The role involves providing Level 2 technical support for the Skywise N-Ops & Crew product, requiring strong analytical skills, experience in aviation IT, and effective customer service capabilities.
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Salary
Training allowance: 3000 PLN gross per year after probation; Referral bonus: 5000 PLN; Meal and commuting co-funding provided
Skills & Requirements
Must-have
3-5 years aviation IT experience
Airline Crew Management systems expertise
Level 2 technical support skills
Strict SLA adherence capability
Fluent English communication
Nice-to-have
Understanding of IROP contingency plans
Knowledge of crew duty and rest violations
Experience with hotel and ground transport
Ability to multitask under high stress
Strong analytical problem-solving skills
Key Requirements
3-5 years hands-on aviation IT experience
Direct experience with Airline Crew Management systems
Proven track record in IT software support within aviation