Thanx is a leading loyalty and guest engagement platform for restaurants, helping brands grow customer lifetime value with lifecycle marketing automations and innovative loyalty tools
Job Summary
Thanx is a leading loyalty and guest engagement platform for restaurants, helping brands grow customer lifetime value with lifecycle marketing automations and innovative loyalty tools.
The Implementation Manager will play a critical role in successfully onboarding, implementing, training, and launching all new accounts for top restaurant, car wash, entertainment, and retail companies.
The company values a culture of 'Think Boldly, Execute Reliably, Focus on What Matters, Say “Thanx” Genuinely, Welcome Diverse Perspectives, and Empathy Over Ego'.
Matching Summary
Thanx is a leading loyalty and guest engagement platform for restaurants, helping brands grow customer lifetime value with lifecycle marketing automations and innovative loyalty tools.
Salary
Base: $70,000 - $90,000 USD/CAD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Onboarding and implementation of new accounts
Backend account setup and integration
Executive presentations and product knowledge
User acceptance testing leadership
Merchant team training and education
Managing ordering experience and partner relationships
Nice-to-have
Startup grit and process creation
Data-driven problem solving
Comfortable with C-suite engagement
Flexibility to support launched customers
Experience in fast-paced environments
Key Requirements
2 Years of software/B2B onboarding/implementation/project management
Experience owning and managing multiple complex projects
BA/BS degree
Strong written and verbal communication skills
Exceptional organizational skills and attention-to-detail