This role is responsible for minimising organisational liability, maximising cost recovery, and ensuring each claim is managed fairly, efficiently, and in line with legal and organisational requirements
Job Summary
This role is responsible for minimising organisational liability, maximising cost recovery, and ensuring each claim is managed fairly, efficiently, and in line with legal and organisational requirements.
You will conduct investigations, assess liability, coordinate evidence, negotiate settlements, and ensure all claims are resolved using best-practice processes.
The position works closely with insurers, legal representatives, service partners, and internal stakeholders to support timely progression and high-quality outcomes.
Matching Summary
This role is responsible for minimising organisational liability, maximising cost recovery, and ensuring each claim is managed fairly, efficiently, and in line with legal and organisational requirements.
Skills & Requirements
Must-have
end-to-end claims management
liability assessment and negotiation
stakeholder engagement
claims administration and reporting
risk principles and regulatory understanding
Nice-to-have
building rapport and strong relationships
managing sensitive conversations professionally
supporting critical departmental functions
Key Requirements
Experience in legal, insurance, commercial, or dispute resolution
Experience with complaint management systems
Understanding of Victorian Road Rules and safety legislation