Base: $21.85 - $32.80; bonus/equity: not specified...
Excellent customer service skills
Handle difficult callers
Medical terminology and billing knowledge
Answers incoming telephone calls in a timely manner, delivering excellent telephone customer service skills and adhering to Advocate Health Care Telephone Standards and Revenue Cycle Scripts
Job Summary
Answers incoming telephone calls in a timely manner, delivering excellent telephone customer service skills and adhering to Advocate Health Care Telephone Standards and Revenue Cycle Scripts.
Functions as lead associate for clerical office operations, preparing weekly schedules, anticipating coverage, answering questions, and training new staff.
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.
Matching Summary
Answers incoming telephone calls in a timely manner, delivering excellent telephone customer service skills and adhering to Advocate Health Care Telephone Standards and Revenue Cycle Scripts.
Salary
Base: $21.85 - $32.80; Bonus/Equity: Not specified; Benefits: Paid Time Off, Health and welfare benefits, Flexible Spending Accounts, Family benefits, Retirement plans with employer match, Educational Assistance Program
Skills & Requirements
Must-have
Excellent customer service skills
Handle difficult callers
Medical terminology and billing knowledge
High volume, multiple task environment
IDX scheduling system
Nice-to-have
Bilingual in Spanish
Ability to motivate team effort
Create effective working teams
Key Requirements
High school diploma or equivalent
1-2 years in a medical setting
3-4 years customer service experience
Basic knowledge of managed care and commercial insurance