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ABB Inc. is seeking a Factory Associate Project Manager in Florence, SC, responsible for ensuring customer satisfaction through effective management of the production order cycle and post-delivery support. The ideal candidate should possess strong communication skills, experience in customer service, and proficiency in Microsoft programs, with knowledge of SAP being a plus.
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Job Summary
The Factory Associate Project Manager will be responsible for internal and external customer care for aftermarket factory orders (e.g. order requirements, tracking and reporting, technical, order assistance, payment-related assistance) and coordination of relevant functions to have complete case ownership in Electrification Services (ELSE) ensuring customer satisfaction.
In this role you will ensure customer satisfaction through effective management of the production order cycle and post-delivery customer support.
Our mission is to perform consistently and deliver value-added services to our customers with the highest level of quality exceeding customer expectations.
Matching Summary
Match Score: 75
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ABB Inc. is seeking a Factory Associate Project Manager in Florence, SC, responsible for ensuring customer satisfaction through effective management of the production order cycle and post-delivery support. The ideal candidate should possess strong communication skills, experience in customer service, and proficiency in Microsoft programs, with knowledge of SAP being a plus.
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Skills & Requirements
Must-have
customer care for aftermarket factory orders
manage production order cycle
post-delivery customer support
lead contract review of new projects
coordinate with scheduling, operations, quality and shipping