Customer Service Desk Agent - (mortgage Support) In Salt Lake City, Ut

Unisys

Salt Lake City, UT, United States
Onsite
Answering and routing calls
Problem solving
Customer engagement
Agents manage incoming calls by greeting customers and directing them to the appropriate departments using advanced call routing systems

Job Summary

  • Agents manage incoming calls by greeting customers and directing them to the appropriate departments using advanced call routing systems.
  • They diagnose issues, answer product or service questions, and provide solutions in real time, building rapport with customers to enhance satisfaction.
  • Agents document customer interactions in CRM systems, ensuring every detail is logged for follow-up and future reference, and may schedule callbacks or escalate issues.

Matching Summary

Agents manage incoming calls by greeting customers and directing them to the appropriate departments using advanced call routing systems.

Skills & Requirements

Must-have

  • Answering and Routing Calls
  • Problem Solving
  • Customer Engagement
  • Documentation in CRM
  • Adhering to Scripts
  • Meeting Performance Targets

Nice-to-have

  • Personalized customer experience
  • Building rapport with customers
  • Maintaining professionalism at all times

Key Requirements

  • High School Diploma or GED
  • 1-2 years' experience
  • Call Center experience
  • Customer Service experience
  • Able to Muti-Task

Work Rights

Eligibility for US Government authorizations

Tailored Resume

Cover Letter