Act as the key liaison between various teams for the Concur platform, overseeing service delivery and ensuring seamless communication
Job Summary
Act as the key liaison between various teams for the Concur platform, overseeing service delivery and ensuring seamless communication.
Monitor and track high priority and escalated tickets, ensuring timely resolution within agreed SLAs and performing root cause analysis for recurring issues.
Build and maintain strong relationships with key stakeholders, business admins, and external vendors to ensure optimal platform performance and service continuity.
Matching Summary
Act as the key liaison between various teams for the Concur platform, overseeing service delivery and ensuring seamless communication.
Skills & Requirements
Must-have
Concur Support
Incident Management
Problem Resolution
Vendor Relationship Management
Cross-Team Coordination
Nice-to-have
Interpersonal and relationship-building skills
Self-motivated with ownership
Analytical thinking
Continuous Improvement
Key Requirements
7-9 years of experience in Concur support
Bachelor's degree in Commerce, IT, Computer Science, or Business