Success Architect

Salesforce

Multiple Locations, , United States
$123,100 - $186,300 annually; not specified; not s...
Informatica master data management product suite
Post-sales support or consulting
Enterprise software solutions
Serve as the highest escalation point for complex, high-impact technical challenges, providing architectural guidance and driving root cause analysis

Job Summary

  • Serve as the highest escalation point for complex, high-impact technical challenges, providing architectural guidance and driving root cause analysis.
  • Work cross-functionally with Product, R&D, and Engineering teams while mentoring engineers and setting the technical bar for the support organization.
  • Utilize Gen AI and other advanced technologies to provide consistent, high-quality support and enhance customer satisfaction.

Matching Summary

Serve as the highest escalation point for complex, high-impact technical challenges, providing architectural guidance and driving root cause analysis.

Salary

$123,100 - $186,300 annually; Not specified; Not specified

Skills & Requirements

Must-have

  • Informatica Master Data Management product suite
  • Post-sales support or consulting
  • Enterprise software solutions
  • Cloud and on-premise software architectures
  • Software architecture and system design
  • Advanced problem-solving abilities
  • Customer-focused collaboration

Nice-to-have

  • AI and advanced technologies
  • Proactive customer engagement
  • Mentoring technical staff
  • Trailblazer mindset
  • Workforce transformation

Key Requirements

  • 15+ years of relevant professional experience
  • Bachelor's degree in Computer Science or equivalent technical background
  • Expert level knowledge on Informatica MDM product suite
  • Experience in Pre-sales or Post-sales consulting role

Work Rights

Not specified

Tailored Resume

Cover Letter