Active Pooling: Service Call Coordinators/ticket Analysts
Concentrix
Cebu City, Philippines
Workload analysis and trend evaluation
Service call scheduling and tracking
Vendor and installation coordination
This role is pivotal in maintaining seamless service operations through strategic workload analysis and effective service call management
Job Summary
This role is pivotal in maintaining seamless service operations through strategic workload analysis and effective service call management.
Key responsibilities include analyzing service call trends to optimize scheduling strategies and coordinating vendor engagements based on geographic factors.
The position requires a proactive approach to managing service operations, optimizing resource allocation, and ensuring compliance with established protocols.
Matching Summary
This role is pivotal in maintaining seamless service operations through strategic workload analysis and effective service call management.