Director Of Business Intelligence - Ivr, Digital Iva & Conversational Ai

Humana

Unknown, Unknown, US
$156,600 - $215,400 py; bonus incentive plan avail...
Fully remote
Conversational ai analytics
Ivr and iva reporting
Digital chat and messaging measurement
Guide strategic decisions supporting the transformation of Conversational Platforms, delivering actionable insights and managing reporting on key capabilities

Job Summary

  • Guide strategic decisions supporting the transformation of Conversational Platforms, delivering actionable insights and managing reporting on key capabilities.
  • Develop a high-performing team, fostering technical excellence, continuous learning, and a collaborative culture while strengthening shared services partnerships.
  • Humana offers competitive benefits designed to encourage personal wellness and smart healthcare decisions, including medical, dental, vision, 401(k), and generous time off.

Matching Summary

Guide strategic decisions supporting the transformation of Conversational Platforms, delivering actionable insights and managing reporting on key capabilities.

Salary

$156,600 - $215,400 per year; Bonus incentive plan available; Medical, dental, vision, 401(k), time off, disability, life insurance

Skills & Requirements

Must-have

  • Conversational AI analytics
  • IVR and IVA reporting
  • Digital chat and messaging measurement
  • Actionable insights delivery
  • Agile methodologies execution

Nice-to-have

  • Human-centered design
  • Cross-functional team influence
  • Executive-level presentations
  • Healthcare industry experience

Key Requirements

  • 10+ years business intelligence experience
  • 7+ years IVR, digital IVA, conversational AI, or voice/chat automation
  • 5+ years leadership experience
  • Proven success delivering insights across voice/digital conversational experiences
  • Experience executing roadmaps using agile methodologies

Work Rights

Not specified

Tailored Resume

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