Courier Operations Agent

Rappi Com Ar

Unknown, Argentina
Not specified (likely in-person, given the nature of the role).
Direct attention to rappitenderos
Manage cases and requests
Provide strategic program support
Rappi Com Ar is seeking a Courier Operations Agent to support Rappitenderos at a Hub, ensuring an empathetic and efficient customer experience. The ideal candidate should have a background in customer service, excellent communication skills, and a proactive approach to problem-solving

Job Summary

  • Provide direct attention, guidance, and support to Rappitenderos who come to the Hub seeking solutions to their concerns, appropriately channeling their requests and ensuring an empathetic, efficient experience aligned with Regional Ombudsman guidelines.
  • Attend to Rappitenderos in person at the Hub, ensuring active listening, respect, and clear guidance, while managing and channeling their inquiries to the appropriate Regional Ombudsman or channel with timely responses and effective follow-up.
  • Conduct assigned phone calls for strategic programs like Churn Management and Almost Diamond to enhance Rappitendero retention, loyalty, and experience, and accurately register attended cases, generating basic reports and alerts for traceability and continuous service improvement.

Matching Summary

Match Score: 75

Rappi Com Ar is seeking a Courier Operations Agent to support Rappitenderos at a Hub, ensuring an empathetic and efficient customer experience. The ideal candidate should have a background in customer service, excellent communication skills, and a proactive approach to problem-solving.

Skills & Requirements

Must-have

  • Direct attention to Rappitenderos
  • Manage cases and requests
  • Provide strategic program support
  • Document and track cases

Nice-to-have

  • Revolutionize hours, minutes, and seconds
  • See opportunities where others see problems
  • See close where others see distance
  • See adrenaline where others see pressure

Key Requirements

  • Technical or technological degree in administrative areas, customer service, social management, community work, or related fields
  • Previous experience in customer service, community support, or welfare areas

Work Rights

Not specified

Tailored Resume

Cover Letter