Head Of Customer & Information Technology Planning & Performance Management
AIA Group
Hochiminh City, Vietnam
Strategic planning
Performance management
Business partnering
Shaping, driving, and governing the strategic planning, performance management, and transformation agenda across the Customer Office (CO) and Information Technology (IT) function
Job Summary
Shaping, driving, and governing the strategic planning, performance management, and transformation agenda across the Customer Office (CO) and Information Technology (IT) function.
Act as the strategic bridge between CO, IT, and other functions, leading internal communication, training, and engagement programs to activate CIT strategy and key initiatives.
Develop and execute the department’s vision and strategy to enhance customer experience and operational excellence, fostering a collaborative and high-performance culture.
Matching Summary
Shaping, driving, and governing the strategic planning, performance management, and transformation agenda across the Customer Office (CO) and Information Technology (IT) function.
Skills & Requirements
Must-have
strategic planning
performance management
business partnering
customer experience enhancement
digital strategy
cross-functional leadership
Nice-to-have
driving change adoption
high-performance culture
problem-solving capability
customer empathy
continuous improvement initiatives
Key Requirements
10-12 years of experience
Bachelor's degree
MBA or equivalent postgraduate qualification preferred
Proven experience in financial services or large corporations
Experience working with senior executives and Group-level reporting