Assistant Manager, Information Technology Management
AIA Group
Kuala Lumpur, Malaysia
It service desk management
End user computing operations
It asset lifecycle management
Lead and optimize IT service desk operations, IT asset management, and procurement processes while ensuring compliance, security, and high-quality end-user support
Job Summary
Lead and optimize IT service desk operations, IT asset management, and procurement processes while ensuring compliance, security, and high-quality end-user support.
Provide coaching, guidance, and daily support to junior service desk and EUC staff to uplift team capability and service quality.
Ensure full visibility and control of IT hardware and software assets, with emphasis on compliance with insurance regulatory requirements.
Matching Summary
Lead and optimize IT service desk operations, IT asset management, and procurement processes while ensuring compliance, security, and high-quality end-user support.
Skills & Requirements
Must-have
IT Service Desk management
End User Computing operations
IT asset lifecycle management
IT purchasing processes
IT security policies implementation
Service improvement initiatives
Nice-to-have
Shaping a better tomorrow
Hungry and driven
Continuous learning culture
Accountability and service excellence
Collaborate with cross functional teams
Key Requirements
Experience in IT service desk operations
Experience in IT asset management
Experience in IT purchasing operations
Experience in team leadership and development
Knowledge of insurance regulatory requirements (e.g. BNM, ISO27001)