$147,000 usd - $273,000 usd; not specified; not sp...
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Drive adoption, satisfaction, and retention
Lead and develop customer success managers
Set goals and monitor kpis
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Thomson Reuters is seeking a Manager of Customer Success to lead a team focused on enhancing customer satisfaction, retention, and operational excellence within a hybrid work environment. The ideal candidate will have extensive experience in customer success or account management, with proven leadership skills and a strategic mindset.
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Job Summary
Lead a team of Customer Success Managers responsible for driving adoption, satisfaction, and retention across both HVA and Growth customer segments.
This leadership role combines people management, operational excellence, and strategic vision to ensure customers achieve measurable outcomes while the team delivers exceptional experiences.
Thomson Reuters offers a comprehensive benefit package including flexible vacation, mental health days, retirement savings, and tuition reimbursement.
Matching Summary
Match Score: 75
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Thomson Reuters is seeking a Manager of Customer Success to lead a team focused on enhancing customer satisfaction, retention, and operational excellence within a hybrid work environment. The ideal candidate will have extensive experience in customer success or account management, with proven leadership skills and a strategic mindset.
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Salary
$147,000 USD - $273,000 USD; Not specified; Not specified
Skills & Requirements
Must-have
Drive adoption, satisfaction, and retention
Lead and develop Customer Success Managers
Set goals and monitor KPIs
Oversee customer success planning
Identify and implement scalable processes
Manage critical customer escalations
Nice-to-have
Inspirational leader
Customer advocate
Strategic operator
Collaborative influencer
Change agent
Key Requirements
5+ years in Customer Success or Account Management
2+ years of people management experience
Proficiency in CRM and Customer Success platforms
Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience)