Product Owner - Csm Applications

Contentsquare

New York, New York, United States
On-site
3-5 years experience in saas business model
Experience administering gainsight or similar csm platform
Agile methodology and sprint planning expertise
This role serves as the primary business owner for CSM Applications, defining vision and roadmap to drive value at scale

Job Summary

  • This role serves as the primary business owner for CSM Applications, defining vision and roadmap to drive value at scale.
  • The successful candidate will partner with Operations and Customer Success leadership to optimize workflows and ensure timely delivery of features.
  • Contentsquare fosters an inclusive workplace where team members are daring, understanding, and deliberate in making complex digital journeys simpler.

Matching Summary

This role serves as the primary business owner for CSM Applications, defining vision and roadmap to drive value at scale.

Skills & Requirements

Must-have

  • 3-5 years experience in SaaS business model
  • Experience administering Gainsight or similar CSM platform
  • Agile methodology and sprint planning expertise
  • Ability to translate business processes into system requirements
  • Strong cross-functional collaboration skills

Nice-to-have

  • Gainsight Administrator certification
  • Customer-facing experience as a Customer Success Manager
  • Salesforce CRM administration background
  • Data analysis and dashboard building skills
  • Experience working with senior leadership

Key Requirements

  • Bachelor's degree or equivalent experience
  • 3-5 years of relevant professional experience
  • Knowledge of key customer success metrics

Work Rights

Not specified

Tailored Resume

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