Member Advocate - June 2026

Blue Cross Blue Shield of Massachusetts

Hingham, MA, USA
Base: starting at $20.51ph ($40,000pyear) during t...
Hybrid
Customer service via phone and email
Strong technology proficiency
Ability to multitask in fast-paced environment
As a Member Advocate, you’ll be the attentive ear and friendly voice that guide members to the answers they need, reinforcing our unwavering commitment to excellent service

Job Summary

  • As a Member Advocate, you’ll be the attentive ear and friendly voice that guide members to the answers they need, reinforcing our unwavering commitment to excellent service.
  • We offer best in class health, wellness, tuition reimbursement, and 401(k) retirement benefits among many others, along with paid holidays, vacation, personal, and wellness time.
  • Our company is dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path.

Matching Summary

As a Member Advocate, you’ll be the attentive ear and friendly voice that guide members to the answers they need, reinforcing our unwavering commitment to excellent service.

Salary

Base: Starting at $20.51/hour ($40,000/year) during training; Bonus/Equity: Annual raise/bonus based on performance; Benefits: Comprehensive benefits including paid time off, medical/dental/vision insurance, 401(k), and well-being benefits

Skills & Requirements

Must-have

  • Customer service via phone and email
  • Strong technology proficiency
  • Ability to multitask in fast-paced environment
  • Effective communication skills
  • Remote work capability
  • Eastern Standard Time zone availability

Nice-to-have

  • Bilingual capability
  • Emotional intelligence and empathy
  • Curious and committed to learning
  • Proactive and solution-oriented
  • Analytical and critical thinking
  • Team collaboration and mentorship

Key Requirements

  • High school diploma or equivalent
  • 1+ years customer service experience
  • Local to Eastern Standard time zone
  • Strong familiarity with Microsoft Office
  • Experience in fast-paced service environments preferred

Work Rights

Not specified

Tailored Resume

Cover Letter