NTT DATA is seeking a Cross Technology Managed Services Engineer (L2) specializing in Network Security to maintain and optimize IT infrastructure for clients. The role involves incident management, collaboration with various teams, and a commitment to enhancing service quality in a diverse and inclusive workplace
Job Summary
This role involves maintaining client IT infrastructure by proactively monitoring, investigating, and resolving technical incidents within agreed SLAs.
The successful candidate will collaborate closely with other teams and clients to provide second-level support while executing changes meticulously to mitigate risks.
NTT DATA is a global leader serving 75% of the Fortune Global 100, offering a diverse workplace where employees can grow and thrive.
Matching Summary
Match Score: 85
NTT DATA is seeking a Cross Technology Managed Services Engineer (L2) specializing in Network Security to maintain and optimize IT infrastructure for clients. The role involves incident management, collaboration with various teams, and a commitment to enhancing service quality in a diverse and inclusive workplace.
Skills & Requirements
Must-have
Moderate-level experience in managed services
Knowledge of ServiceNow ticketing tools
Familiarity with ITIL processes
Bachelor's degree in IT or Computing
Experience working with vendors and third parties
Nice-to-have
Ability to work longer hours when necessary
Positive outlook under pressure
Commitment to client satisfaction
Collaboration across different cultures
Experience supporting L1 Engineers
Key Requirements
Bachelor's degree in IT/Computing or equivalent work experience
Moderate-level experience in cross-technology infrastructure