Senior Service Solutions Specialist

Rest Industry Super

Sydney, Australia
On-site
Contact centre operating models
Partner performance monitoring
Superannuation administration practices
Assist in shaping and optimising contact centre operations for member, employer, and insurance services

Job Summary

  • Assist in shaping and optimising contact centre operations for member, employer, and insurance services.
  • Lead the implementation and optimisation of contact centre operating models, monitor partner performance, and provide subject matter expertise.
  • Rest offers a range of benefits including personal and professional development, hybrid working, and generous parental leave.

Matching Summary

Assist in shaping and optimising contact centre operations for member, employer, and insurance services.

Skills & Requirements

Must-have

  • Contact centre operating models
  • Partner performance monitoring
  • Superannuation administration practices
  • Agile and Waterfall methodologies
  • IT issue support

Nice-to-have

  • Purpose-driven superannuation fund
  • Responsible investment leader
  • Collaborative across multiple partners
  • Thrive and love the work

Key Requirements

  • RG146 or superannuation certification preferred
  • Certificate IV in Training and Assessment preferred
  • Knowledge of Rest, CNX & MUFG systems
  • Proficient in Confluence and JIRA
  • Right to work in Australia

Work Rights

Right to work in Australia

Tailored Resume

Cover Letter