Head Of Customer Engagement, Global Ce&o

Biogen

Baar, Switzerland
Omnichannel customer engagement
Digital and social capabilities
Global strategy execution
Spearhead the transformation of Biogen’s global customer engagement vision and roadmap, enhancing omnichannel, digital, and social capabilities

Job Summary

  • Spearhead the transformation of Biogen’s global customer engagement vision and roadmap, enhancing omnichannel, digital, and social capabilities.
  • Lead and execute key omnichannel and digital capabilities, enhancing efficiencies and flexibility to deliver a differentiated customer experience.
  • Build and lead a global learning and capabilities program focusing on technical and soft skills, collaborating closely with senior stakeholders.

Matching Summary

Spearhead the transformation of Biogen’s global customer engagement vision and roadmap, enhancing omnichannel, digital, and social capabilities.

Skills & Requirements

Must-have

  • omnichannel customer engagement
  • digital and social capabilities
  • global strategy execution
  • customer experience improvement
  • cross-functional collaboration

Nice-to-have

  • visionary leadership
  • continuous innovation
  • team inspiration and development
  • ethical integrity
  • highly competitive marketplaces

Key Requirements

  • Minimum 15+ years pharmaceutical/biotechnology experience
  • BA/BS degree required
  • Significant senior/executive omnichannel and digital experience
  • Proven change management and people leadership
  • Advanced analytical and strategic skills

Work Rights

Not specified

Tailored Resume

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