Proven experience in customer-facing management role
Ability to lead and manage a team effectively
Knowledge of risk and safety controls compliance
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Vicinity Centres is seeking a Guest Experience Manager for their Emporium location, aimed at enhancing customer service and guest experience within their retail destinations across Australia. The role requires leadership in a customer-facing environment, focusing on managing a team and developing innovative strategies to improve service standards.
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Job Summary
The Guest Experience Manager leads the team to develop and implement the centre's guest experience strategy while fostering a culture of customer service excellence.
This role involves managing retailer relationships, overseeing daily operations, and ensuring the safety and welfare of staff and customers through strict adherence to risk controls.
Vicinity Centres offers benefits including flexible working options, birthday leave, purchased additional leave, $1,000 worth of VCX securities, and generous parental leave.
Matching Summary
Match Score: 75
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Vicinity Centres is seeking a Guest Experience Manager for their Emporium location, aimed at enhancing customer service and guest experience within their retail destinations across Australia. The role requires leadership in a customer-facing environment, focusing on managing a team and developing innovative strategies to improve service standards.
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Skills & Requirements
Must-have
Proven experience in customer-facing management role
Ability to lead and manage a team effectively
Knowledge of risk and safety controls compliance
Proficient in Microsoft Office and various systems
Strong written and verbal communication skills
Nice-to-have
Natural outgoing people person comfortable with customers
Passionate about providing exceptional customer experiences
Can-do attitude contributing to positive team culture
Experience building relationships with external stakeholders
Ability to analyze metrics for continuous improvement
Key Requirements
Existing relevant Australian work rights required
Mandatory Criminal History Background/Police Check
Proven management experience in customer-facing roles
Work Rights
Must have existing relevant Australian work rights