The role supports the Branch Head in managing branch operations and ensuring the delivery of high-quality service
Job Summary
The role supports the Branch Head in managing branch operations and ensuring the delivery of high-quality service.
This candidate is responsible for upskilling themselves and the team as New Business Ambassadors and Healthcare Ambassadors through centrally managed training.
The position emphasizes driving digital adoption, maintaining documentation accuracy, and guiding staff toward advisory-based interactions.
Matching Summary
The role supports the Branch Head in managing branch operations and ensuring the delivery of high-quality service.
Skills & Requirements
Must-have
Support branch head in managing operations
Drive digital adoption and self-service options
Guide staff toward advisory-based interactions
Monitor branch operations for cost optimization
Ensure compliance with internal and regulatory requirements
Nice-to-have
Passion for delivering excellent customer service experience
Adaptive to fast changing environment
Pleasant, patient and friendly attitude
Experience in service-related industry preferred
Strong sense of integrity and work ethics
Key Requirements
Bachelor's degree in any discipline
Minimum 2 years working experience in supervisory roles
Effective complaint management and analytical skills