Atr - Miami - Customer Support Director

ATR Americas

Highly competitive compensation; bonus + success s...
**
7 years experience in airline or oem
Strong understanding of aircraft systems
Fluent english communication skills
** ATR Americas is seeking a Customer Support Director to lead customer relationships and enhance fleet performance for regional aviation. The role requires strong communication skills, a background in the aviation industry, and the ability to manage customer operations effectively. **

Job Summary

  • The Customer Support Director serves as the primary interface between ATR and customer airlines from Entry-Into-Service preparation to end-of-operations.
  • This role involves leading cross-functional projects, managing escalations, and developing tailored in-service strategies to enhance customer satisfaction and fleet performance.
  • ATR offers a highly competitive compensation package including bonuses, success sharing, retirement plans, and flexible work-life balance options.

Matching Summary

Match Score: 75

** ATR Americas is seeking a Customer Support Director to lead customer relationships and enhance fleet performance for regional aviation. The role requires strong communication skills, a background in the aviation industry, and the ability to manage customer operations effectively. **

Salary

Highly competitive compensation; Bonus and success sharing included; Retirement plan with employer matching

Skills & Requirements

Must-have

  • 7 years experience in airline or OEM
  • Strong understanding of aircraft systems
  • Fluent English communication skills
  • Frequent travel availability required
  • CRM tools proficiency

Nice-to-have

  • Experience with aircraft manufacturer customer services
  • French, Spanish, or Portuguese language skills
  • Project management and problem-solving capabilities
  • Cross-functional team leadership experience

Key Requirements

  • Minimum 7 years of relevant industry experience
  • Engineering or Business degree required
  • Fluent English proficiency mandatory

Work Rights

Not specified

Tailored Resume

Cover Letter