Client Services Team Leader

jobs.barclays

Not specified; not specified; not specified
**
Lead team of 2-10 client services executives
Manage uhnw client payment handling
Ensure mas regulation adherence for payments
** The job posting is for a Client Services Team Leader at Barclays, focusing on leading a team to deliver excellent customer outcomes and drive business performance. The role emphasizes customer service excellence, team development, and operational effectiveness while fostering a positive workplace culture. **

Job Summary

  • The role requires leading a team to pioneer an omni-channel experience that achieves consistently excellent customer outcomes for UHNW clients.
  • You will be responsible for managing the call centre, ensuring timely handling of client requests while maintaining strict adherence to MAS Regulations.
  • Success in this position demands active coaching, talent management, and the cultivation of a resolution culture where colleagues are empowered to deal with requests fairly.

Matching Summary

Match Score: 75

** The job posting is for a Client Services Team Leader at Barclays, focusing on leading a team to deliver excellent customer outcomes and drive business performance. The role emphasizes customer service excellence, team development, and operational effectiveness while fostering a positive workplace culture. **

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Lead team of 2-10 Client Services Executives
  • Manage UHNW client payment handling
  • Ensure MAS Regulation adherence for payments
  • Drive operational performance and risk frameworks
  • Utilize SWIFT, PAIN, and ISO 20022 networks

Nice-to-have

  • Strong analytical ability for complex scenarios
  • Experience with omni-channel customer experience
  • Ability to influence decision making and policy
  • Demonstrate Barclays LEAD leadership behaviors
  • Deep understanding of regulatory environment

Key Requirements

  • Experience working with Payments networks such as SWIFT, PAIN and ISO 20022
  • Legal Right to Work in the hiring country
  • Supervisory responsibilities for direct reports

Work Rights

Must have Legal Right to Work

Tailored Resume

Cover Letter