Base: $21.85 - $32.80; bonus/equity: not specified...
Concierge level customer service
Telephone answering platform utilization
Expert database application knowledge
Work with clinicians and third parties to reach resolution of complex and escalated issues and patient needs
Job Summary
Work with clinicians and third parties to reach resolution of complex and escalated issues and patient needs.
Utilizes a telephone answering platform to answer calls for multiple areas as indicated in efficient and effective manner using standard greetings for opening of call, content/protocols related to call and closing of the call.
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.
Matching Summary
Work with clinicians and third parties to reach resolution of complex and escalated issues and patient needs.
Salary
Base: $21.85 - $32.80; Bonus/Equity: Not specified; Benefits: Comprehensive suite of Total Rewards
Skills & Requirements
Must-have
Concierge level customer service
Telephone answering platform utilization
Expert database application knowledge
Active listening and critical thinking
Facilitate patient requests safely
Nice-to-have
Team player achieving departmental goals
Knowledge of patient population growth and development
Key Requirements
High School Diploma or GED required
Associates degree in healthcare related field preferred
Medical, secretarial, and customer service experience required