Sr. Observability Platform Engineer

Amex GBT

Mexico City, Mexico
Elk stack, new relic, datadog, alertsite
Monitoring architectures, logging strategies
Distributed tracing, alerting frameworks
Amex GBT is seeking an accomplished Senior Observability Platform Engineer to lead the design, development, and evolution of our enterprise observability infrastructure

Job Summary

  • Amex GBT is seeking an accomplished Senior Observability Platform Engineer to lead the design, development, and evolution of our enterprise observability infrastructure.
  • In this strategic role, you will architect scalable observability solutions, mentor engineering teams, and drive innovation in monitoring and system reliability across our global technology ecosystem.
  • Flexible benefits are tailored to each country and start the day you do, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources.

Matching Summary

Amex GBT is seeking an accomplished Senior Observability Platform Engineer to lead the design, development, and evolution of our enterprise observability infrastructure.

Skills & Requirements

Must-have

  • ELK Stack, New Relic, Datadog, Alertsite
  • monitoring architectures, logging strategies
  • distributed tracing, alerting frameworks
  • centralized logging solutions at scale
  • synthetic monitoring, end-to-end transaction monitoring
  • Application Performance Monitoring (APM)
  • Real User Monitoring (RUM)
  • SLI/SLO definition, measurement, tracking
  • scripting and programming languages (Python, Go, Bash)
  • cloud platforms (AWS, Azure, GCP)
  • containerization and orchestration (Docker, Kubernetes)
  • Infrastructure as Code (Terraform, CloudFormation, Ansible)

Nice-to-have

  • innovation in monitoring and system reliability
  • technical evaluations for new tools
  • automated remediation workflows
  • incident response efforts
  • machine learning-based anomaly detection
  • chaos engineering and resilience testing
  • security and compliance monitoring

Key Requirements

  • 8+ years of experience in platform engineering, DevOps, systems engineering
  • 6+ years of hands-on expertise with enterprise observability platforms
  • Proven experience creating and maintaining comprehensive monitoring dashboards
  • Strong hands-on experience implementing synthetic monitoring
  • Deep expertise in Application Performance Monitoring (APM)
  • Extensive experience with Real User Monitoring (RUM)
  • Advanced understanding of alerting best practices
  • Deep knowledge of SLI/SLO definition, measurement, and tracking
  • Expertise in defining, measuring, and tracking MTTA, MTTR, MTTD
  • Advanced proficiency in scripting and programming languages
  • Extensive experience with cloud platforms (AWS, Azure, or GCP)
  • Strong expertise in containerization and orchestration
  • Proven experience designing and implementing Infrastructure as Code solutions
  • Demonstrated leadership and mentoring capabilities

Work Rights

Not specified

Tailored Resume

Cover Letter