English Customer Support Agent - Fixed Term

Aristocrat Interactive

Malta
On-site
Respond to customer inquiries
Provide accurate information
Resolve customer complaints
Aristocrat Interactive is seeking an English Customer Support Agent for a fixed-term position in Malta. The role involves responding to customer inquiries, resolving issues, and collaborating with various departments to enhance player experience

Job Summary

  • Respond promptly and professionally to customer inquiries via live chat and email.
  • Provide accurate information and support to players regarding games, promotions, accounts, and technical issues.
  • Collaborate with other departments, such as Safer Gambling, Fraud, AML, Payments, and Marketing, to resolve complex issues and improve service delivery and protect customers from potential gambling harm.

Matching Summary

Match Score: 85

Aristocrat Interactive is seeking an English Customer Support Agent for a fixed-term position in Malta. The role involves responding to customer inquiries, resolving issues, and collaborating with various departments to enhance player experience.

Skills & Requirements

Must-have

  • respond to customer inquiries
  • provide accurate information
  • resolve customer complaints
  • assist with account verification
  • collaborate with other departments

Nice-to-have

  • stay up to date with industry trends
  • participate in training sessions

Key Requirements

  • Fixed Term contract
  • Authorized to work in Malta
  • Mandatory background screening

Work Rights

Authorized to work in Malta

Tailored Resume

Cover Letter