AVP, Regional Customer Service Experience & Platform Governance Office Specialist, Corporate Banking Operations, Group Operations COO (WD83793)
DBS BANK LTD.
Singapore, Singapore
Not specified; not specified; competitive salary +...
5-7 years banking operations experience
Customer journey improvement initiatives
Project or change delivery management
This role supports customer service transformation and disciplined delivery across the region while partnering with Business, Operations, and Technology teams
Job Summary
This role supports customer service transformation and disciplined delivery across the region while partnering with Business, Operations, and Technology teams.
The position provides governance and oversight on Generative & Agentic AI and Testing Automation programs to ensure value realization and adoption.
Candidates will drive end-to-end regional customer service improvements anchored on four Service Excellence pillars including performance monitoring and model design.
Matching Summary
Match Score: 85
This role supports customer service transformation and disciplined delivery across the region while partnering with Business, Operations, and Technology teams.
Salary
Not specified; Not specified; Competitive salary and benefits package
Skills & Requirements
Must-have
5-7 years banking operations experience
Customer journey improvement initiatives
Project or change delivery management
Generative & Agentic AI governance
Testing automation program oversight
Nice-to-have
Cross-functional collaboration skills
Senior stakeholder exposure
Platform leadership interest
Resilient execution mindset
Key Requirements
Bachelor's degree in Business, Project Management, or related field
5-7 years of relevant experience in banking or operations
Working knowledge of requirements gathering and dependency management