Customer Transformation - Senior Analyst

PwC UK

Auckland, New Zealand
Service design
Cx
Business analysis
As a Senior Analyst in our Customer Transformation team, you’ll work on real problems that affect how people experience services and products

Job Summary

  • As a Senior Analyst in our Customer Transformation team, you’ll work on real problems that affect how people experience services and products.
  • You will spend your time listening, mapping, testing, workshopping and creating, working both visually and analytically.
  • PwC is known for shaping tomorrow, offering global network, leadership development, and AI tools and training.

Matching Summary

As a Senior Analyst in our Customer Transformation team, you’ll work on real problems that affect how people experience services and products.

Skills & Requirements

Must-have

  • service design
  • CX
  • business analysis
  • transformation
  • systems thinking
  • human-centred lens

Nice-to-have

  • people-focused skills
  • designing solutions
  • AI technology
  • coaching culture
  • belonging

Key Requirements

  • 2–4 years’ experience
  • Relevant qualification in design, psychology, business
  • Strong problem-solving and communication skills
  • Confidence working with clients
  • Experience translating ambiguity into clear deliverables
  • Ability to manage own work and prioritize

Work Rights

Not specified

Sponsorship: available

Tailored Resume

Cover Letter