The primary focus is building strong and mutually beneficial relationships with assigned clients, serving as the primary liaison with clients, engineers, and account management
Job Summary
The primary focus is building strong and mutually beneficial relationships with assigned clients, serving as the primary liaison with clients, engineers, and account management.
Responsibilities include driving client satisfaction, addressing client concerns efficiently, partnering with engineering for on-time delivery, and understanding client business problems.
The role requires acting as a Concentrix culture champion, developing personal understanding, modeling behaviors, and mentoring others.
Matching Summary
The primary focus is building strong and mutually beneficial relationships with assigned clients, serving as the primary liaison with clients, engineers, and account management.
Skills & Requirements
Must-have
Client relationship management
Client communication and conflict resolution
Engineering team partnership
Client requirement understanding
Cost tracking and reduction
Nice-to-have
Concentrix culture catalyst
CSAT technology champion
Influencing at all organizational levels
Key Requirements
Bachelor’s Degree preferred
Excellent verbal and written communication skills
Excellent listening, negotiation, and presentation skills