Customer Support Regional Lead - Business

Wise

Tallinn, Estonia
4,450 - 5,975 eur gross monthly; not specified; no...
On-site
Customer support regional lead
Business support operations
European markets
You will lead the teams supporting our global Business customer base while working closely with our product teams to ensure our European markets receive world-class support

Job Summary

  • You will lead the teams supporting our global Business customer base while working closely with our product teams to ensure our European markets receive world-class support.
  • You will own the regional Business Support strategy, ensuring local execution aligns with our global mission.
  • You will join a high-impact leadership circle that bridges the gap between our Global Servicing functions and our Product teams.

Matching Summary

You will lead the teams supporting our global Business customer base while working closely with our product teams to ensure our European markets receive world-class support.

Salary

4450 - 5975 EUR gross monthly; Not specified; Not specified

Skills & Requirements

Must-have

  • Customer Support Regional Lead
  • Business Support operations
  • European markets
  • senior operational leadership team
  • regional Business Support strategy
  • Voice of the European Business Customer

Nice-to-have

  • no-ego approach
  • no-frills environment
  • mission over status
  • straight up communicator

Key Requirements

  • 4+ years in senior leadership
  • managing other senior managers or site leads
  • managing large-scale operations (60+)
  • multiple locations
  • working with Outsourced (BPO) partners
  • experience with CES, FCR, Cost per Agent metrics
  • regulatory and audit expertise
  • strategic planning (12-month horizon)

Work Rights

Not specified

Tailored Resume

Cover Letter