Sr Associate Technical Support Engineer-paradox

Workday

Not specified (flexible work schedules indicated)
Troubleshoot complex account configurations
Investigate and diagnose production issues
Write and execute sql queries
Workday is seeking a Sr. Associate Technical Support Engineer for their Paradox Customer Support team, where the focus is on delivering exceptional technical solutions to customers. The ideal candidate should possess strong troubleshooting skills, experience with technical support, and a collaborative mindset

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • Our customers rely on us all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changes.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 85

Workday is seeking a Sr. Associate Technical Support Engineer for their Paradox Customer Support team, where the focus is on delivering exceptional technical solutions to customers. The ideal candidate should possess strong troubleshooting skills, experience with technical support, and a collaborative mindset.

Skills & Requirements

Must-have

  • Troubleshoot complex account configurations
  • Investigate and diagnose production issues
  • Write and execute SQL queries
  • Perform mass updates via Public API
  • Configure client SSO, sFTP, and SSH

Nice-to-have

  • Creative approach and eager to learn
  • Support colleagues and have fun
  • Sun-drenched optimism and drive
  • Courageous collaborators

Key Requirements

  • Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
  • 2+ years in technical support
  • 1+ years validating XML, JSON, and CSV
  • 1+ years experience with JIRA, Microsoft Office, and Visual Studio Code
  • 1+ years data-driven decision-making

Work Rights

Not specified

Tailored Resume

Cover Letter