Strategic Customer Success Manager

Synthesia

Remote, US
Base: $160,000 - $180,000 ote; bonus/equity: stock...
Remote
B2b saas customer success experience
Managing strategic enterprise accounts
Leading quarterly business reviews
Synthesia, a leading AI video platform, is seeking a Strategic Customer Success Manager to foster strong customer relationships and ensure value delivery. The role involves managing strategic accounts, enhancing customer engagement, and collaborating with internal teams to support clients

Job Summary

  • The role involves building trusted advisor relationships with key stakeholders to drive retention and growth for a leading AI video platform.
  • Candidates will lead Quarterly Business Reviews with senior stakeholders to ensure customers realize clear ROI from their investment.
  • The position offers a competitive salary between $160,000 and $180,000 OTE along with stock options and comprehensive benefits.

Matching Summary

Match Score: 85

Synthesia, a leading AI video platform, is seeking a Strategic Customer Success Manager to foster strong customer relationships and ensure value delivery. The role involves managing strategic accounts, enhancing customer engagement, and collaborating with internal teams to support clients.

Salary

Base: $160,000 - $180,000 OTE; Bonus/Equity: Stock options included; Benefits: Competitive package with 401k and medical

Skills & Requirements

Must-have

  • B2B SaaS Customer Success experience
  • Managing strategic enterprise accounts
  • Leading Quarterly Business Reviews
  • Renewal and expansion ownership
  • Video platform subject matter expertise

Nice-to-have

  • Light video editing skills
  • Consultative approach to implementation
  • Fast and experimental mindset
  • Remote work in Central/Eastern time zones

Key Requirements

  • Experience managing up to 35 strategic accounts
  • Track record in risk management and forecasting
  • Proven success in B2B SaaS customer success or account management

Work Rights

Not specified

Tailored Resume

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