Servicenow admin configuration development knowledge
Incident problem change release management modules
Server side scripts script includes ui actions
Sevagan KRG Technologies Inc. is seeking a Service Now Admin with expertise in various IT service management processes and a strong technical background in ServiceNow configurations and development. The role involves ensuring customer satisfaction, managing incidents and problems, and contributing to service improvement initiatives
Job Summary
The role requires comprehensive expertise in ServiceNow administration, configuration, and development across key ITSM modules.
Candidates will be responsible for ensuring positive customer experience through First Call Resolution and meeting strict SLA targets.
The position involves value-added activities such as knowledge management, training new analysts, and participating in hiring drives.
Matching Summary
Match Score: 85
Sevagan KRG Technologies Inc. is seeking a Service Now Admin with expertise in various IT service management processes and a strong technical background in ServiceNow configurations and development. The role involves ensuring customer satisfaction, managing incidents and problems, and contributing to service improvement initiatives.
Skills & Requirements
Must-have
ServiceNow Admin Configuration Development knowledge
Incident Problem Change Release Management modules
Server side scripts Script Includes UI Actions
Access Control Lists ACLs Domain Separation
Web services MID Server Integrations
Composite Service Requests Service Catalog
Complex reports System logs debugging
Nice-to-have
Knowledge base update and management experience
Training freshers and coaching analysts skills
Proposal creation for Service improvement plans
First Call Resolution CSAT focus
AJAX Web technologies experience
Key Requirements
Good Admin Configuration Development knowledge of ServiceNow
Experience with Incident Problem Change Release Management
Proficiency in writing server side scripts and UI policies
Understanding of Access Control Lists and Domain Separation
Experience configuring License Management and complex reports