Support Desk Technician Tier 1

Proper Sky

Abington, PA, United States
Base: commensurate with experience; bonus/equity: ...
On-site
Microsoft 365 support
Active directory and azure ad administration
Technical troubleshooting of desktops and networks
Proper Sky is seeking a Support Desk Technician Tier 1 to provide responsive IT support for clients. This on-site role emphasizes technical troubleshooting, customer service, and professional growth in a collaborative environment

Job Summary

  • At Proper Sky, your work will make an impact from day one with meaningful responsibility and continuous growth opportunities.
  • The Support Desk Technician (Tier 1) serves as the first point of contact for IT support, resolving common technical issues and escalating complex problems.
  • Compensation is commensurate with experience and includes medical, dental, vision, long-term disability insurances, SIMPLE IRA with match, and career development opportunities.

Matching Summary

Match Score: 85

Proper Sky is seeking a Support Desk Technician Tier 1 to provide responsive IT support for clients. This on-site role emphasizes technical troubleshooting, customer service, and professional growth in a collaborative environment.

Salary

Base: Commensurate with experience; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, long-term disability, SIMPLE IRA + match, paid time off

Skills & Requirements

Must-have

  • Microsoft 365 support
  • Active Directory and Azure AD administration
  • Technical troubleshooting of desktops and networks
  • Ticketing system documentation
  • Customer service and communication
  • Hybrid work model with local reporting

Nice-to-have

  • Eagerness to learn and grow
  • Detail-oriented and organized
  • Collaborative and fast-paced environment
  • Participation in project execution
  • Contributing to knowledge base

Key Requirements

  • 2–3 years IT support or helpdesk experience
  • Basic knowledge of Microsoft 365 and Windows OS
  • Familiarity with Active Directory, Azure AD, and networking concepts
  • Experience with ConnectWise Manage or similar tools
  • CompTIA certifications are a plus

Work Rights

Not specified

Tailored Resume

Cover Letter