Engineer 2, Noc Installation (managed Services)

Comcast Business

Colorado, US
Base: $29.01 - $43.52; bonus: eligible for non-sal...
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Manage escalated tier 1/2 tickets
Troubleshoot network operations issues
Interface with off-net carriers
** Comcast Business is seeking an Engineer 2 for Noc Installation in Colorado, responsible for managing escalated customer trouble tickets and providing technical solutions. The role requires a blend of technical skills and customer service, aiming to enhance the customer experience while adhering to company standards. **

Job Summary

  • This role serves as an escalation point for managed services customers requiring unique technical skills combined with exceptional customer experience.
  • The position involves managing escalated tickets from Tier 1/2 groups and performing necessary adjustments to customer networks across multiple platforms.
  • Employees are expected to maintain regular attendance while being available for variable schedules including nights, weekends, and overtime as necessary.

Matching Summary

Match Score: 75

** Comcast Business is seeking an Engineer 2 for Noc Installation in Colorado, responsible for managing escalated customer trouble tickets and providing technical solutions. The role requires a blend of technical skills and customer service, aiming to enhance the customer experience while adhering to company standards. **

Salary

Base: $29.01 - $43.52; Bonus: Eligible for non-sales bonus plan; Benefits: Best-in-class array of options provided

Skills & Requirements

Must-have

  • Manage escalated Tier 1/2 tickets
  • Troubleshoot network operations issues
  • Interface with off-net carriers
  • Adjust customer network configurations
  • Work nights weekends and overtime

Nice-to-have

  • Deliver excellent customer experience
  • Create technical documentation processes
  • Act as knowledge resource to teams
  • Collaborate effectively in team environment
  • Adhere to company operating principles

Key Requirements

  • Bachelor's Degree preferred or equivalent experience
  • 2-5 years of relevant professional experience
  • Ability to work variable shifts including nights and weekends

Work Rights

Not specified

Tailored Resume

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