Services Solutions Engineer

Purestorage

Raleigh, North Carolina, US
Base: $122,000—$183,000 usd; bonus/equity: not spe...
On-site
Complex customer problems
Cloud and storage technologies
Mentoring support staff
Purestorage is seeking a Services Solutions Engineer for their Raleigh, North Carolina office to lead the resolution of complex customer issues in cloud and storage technologies. The ideal candidate will have extensive technical experience and a collaborative mindset to mentor junior staff while driving innovative solutions

Job Summary

  • Tackle the most complex and challenging customer problems involving our cutting-edge cloud and storage technologies.
  • Mentor and coach Technical Support Engineers, providing expert guidance on troubleshooting methodologies, diagnostics, and next steps to elevate the team's overall technical skill.
  • Contribute significantly to knowledge sharing by creating high-quality, actionable documentation (FAQs, KB articles) for both internal and external use, effectively reducing future support volume.

Matching Summary

Match Score: 85

Purestorage is seeking a Services Solutions Engineer for their Raleigh, North Carolina office to lead the resolution of complex customer issues in cloud and storage technologies. The ideal candidate will have extensive technical experience and a collaborative mindset to mentor junior staff while driving innovative solutions.

Salary

Base: $122,000—$183,000 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • complex customer problems
  • cloud and storage technologies
  • mentoring support staff
  • container technologies
  • hybrid/multi-cloud deployments

Nice-to-have

  • innovative thinking
  • seize opportunities
  • leave your mark
  • smartest team

Key Requirements

  • 6 years of experience
  • technical escalation management
  • installing enterprise software
  • public cloud environments
  • Kubernetes/container systems
  • storage concepts troubleshooting

Work Rights

Not specified

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