Agente De Teléfonos

Mvrcareers

Customer service experience
Advanced english proficiency
Availability for flexible schedules
The agent ensures guest service requests and room anomaly reports are handled according to established procedures with follow-up until resolution

Job Summary

  • The agent ensures guest service requests and room anomaly reports are handled according to established procedures with follow-up until resolution.
  • They provide accurate and timely information to guests via telephone and professionally address complaints while maintaining composure under pressure.
  • The role requires punctuality, compliance with hotel policies, and execution of tasks assigned by immediate supervisors.

Matching Summary

The agent ensures guest service requests and room anomaly reports are handled according to established procedures with follow-up until resolution.

Skills & Requirements

Must-have

  • Customer service experience
  • Advanced English proficiency
  • Availability for flexible schedules
  • Telephone guest service
  • Problem resolution
  • Professional attitude under pressure

Nice-to-have

  • Service-oriented attitude
  • Punctuality and discipline
  • Adherence to hotel policies

Key Requirements

  • Minimum experience in similar customer service roles
  • Completed high school education
  • Advanced English skills

Work Rights

Not specified

Tailored Resume

Cover Letter