Svp, Client Services & Implementation

Impiricus

Remote, US
Base: targeted around $325,000 annually; bonus/equ...
Remote
10+ years leading client services or delivery organizations
Experience scaling teams in high-growth saas environments
Proven track record managing enterprise customer implementations
Impiricus is the first and only AI-powered HCP Engagement Engine recognized as the #1 fastest growing company in North America by Deloitte

Job Summary

  • Impiricus is the first and only AI-powered HCP Engagement Engine recognized as the #1 fastest growing company in North America by Deloitte.
  • This role requires owning customer delivery end-to-end, serving as the senior escalation point for executive client stakeholders, and ensuring consistent high-quality outcomes.
  • The position offers competitive executive-level earnings targeted around $325,000 annually with substantial uncapped upside tied to revenue growth and retention.

Matching Summary

Impiricus is the first and only AI-powered HCP Engagement Engine recognized as the #1 fastest growing company in North America by Deloitte.

Salary

Base: Targeted around $325,000 annually; Bonus/Equity: Substantial uncapped upside tied to revenue growth and retention; Benefits: Healthcare (medical, dental, vision) + professional growth focus

Skills & Requirements

Must-have

  • 10+ years leading Client Services or Delivery organizations
  • Experience scaling teams in high-growth SaaS environments
  • Proven track record managing enterprise customer implementations
  • Strong background building scalable customer processes and playbooks
  • Experience partnering cross-functionally with Sales and Product

Nice-to-have

  • Executive presence navigating difficult client conversations
  • Thriving in ambiguity and bringing structure to chaos
  • Commercial mindset understanding delivery impact on growth
  • Deep operational rigor turning complexity into scalable processes
  • Passion for hiring and developing top performers

Key Requirements

  • 10+ years experience leading Client Services or Delivery orgs
  • 5+ years leading customer-facing teams in SaaS or life sciences
  • Experience managing customer retention, renewals, and account growth
  • Track record of building scalable processes and operating rhythms

Work Rights

Not specified

Tailored Resume

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