Officer, Tts Operations

Citi Handlowy

Not specified (based on the job description, a hybrid or onsite work model may be inferred).
Client service for india clients
Trade documentation discrepancies
Root cause analysis for queries
Citi Handlowy is seeking an Officer for TTS Operations to provide exceptional trade service to its clients in India, focusing on the Corporate and Financial Institutions sectors. The ideal candidate should have a background in trade operations, strong communication skills, and a collaborative mindset to address client issues efficiently

Job Summary

  • Provide a tailored top quality service to Citi’s India clients supporting the expansion of the Trade business across the Financial Institutions and Corporate portfolios.
  • Deliver prompt and professional solutions to customer inquiries via Phone, Mail, Fax or email and handhold transactions to ensure timely processing.
  • Manage day to day senior client contact and handling of client issues with proactive follow up with respective Operations, Sales, and Product Management teams.

Matching Summary

Match Score: 85

Citi Handlowy is seeking an Officer for TTS Operations to provide exceptional trade service to its clients in India, focusing on the Corporate and Financial Institutions sectors. The ideal candidate should have a background in trade operations, strong communication skills, and a collaborative mindset to address client issues efficiently.

Skills & Requirements

Must-have

  • Client service for India clients
  • Trade documentation discrepancies
  • Root cause analysis for queries
  • Client Service Reviews
  • Excel, Word, MS Office proficiency

Nice-to-have

  • Proactive client calls
  • Automation and process enhancements
  • Educating clients on STP benefits

Key Requirements

  • Bachelor's degree with 5-6 years of experience
  • Post Graduate (preferably Finance) with 2-3 years of experience
  • Excellent written and verbal communication skills
  • Ability to prioritize and organize own workload
  • Excellent customer service skills
  • Assertive & strong teamwork/interpersonal skills
  • Multi-tasking a must requirement

Work Rights

Not specified

Tailored Resume

Cover Letter