Enterprise Customer Success Manager - German Speaking

Talon.One

Berlin, Germany
Not specified; benefits: €1,000 annual learning bu...
On-site
Experience with saas products and apis
Enterprise customer onboarding and implementation
Fluent spoken and written english and german
Talon.One is seeking an Enterprise Customer Success Manager fluent in German to join their Berlin-based team, focusing on driving product adoption and customer satisfaction. The role emphasizes building relationships with enterprise clients and requires a strong background in customer success, SaaS products, and collaboration across diverse teams

Job Summary

  • You will build strong relationships with enterprise customers to drive product adoption and translate insights into actionable feedback for internal teams.
  • The role requires connecting marketing objectives with an API-driven product while troubleshooting technical issues alongside solution architects.
  • Talon.One offers a comprehensive benefits package including a €1,000 annual learning budget, 30 days of annual leave, and the freedom to work from abroad for up to 90 days.

Matching Summary

Match Score: 85

Talon.One is seeking an Enterprise Customer Success Manager fluent in German to join their Berlin-based team, focusing on driving product adoption and customer satisfaction. The role emphasizes building relationships with enterprise clients and requires a strong background in customer success, SaaS products, and collaboration across diverse teams.

Salary

Not specified; Benefits: €1,000 annual learning budget; 30 days annual leave; Home office setup budget; 20% pension subsidy

Skills & Requirements

Must-have

  • Experience with SaaS products and APIs
  • Enterprise customer onboarding and implementation
  • Fluent spoken and written English and German
  • Managing a book of 15-20 accounts
  • Collaboration with technical and marketing stakeholders

Nice-to-have

  • Experience in loyalty and promotion industry
  • Additional languages like Italian, Polish, or French
  • Empathetic and positive attitude
  • Flexible approach to uncertainty and change

Key Requirements

  • Founded experience in Customer Success or client-facing roles
  • Proven ability to lead complex customer implementations
  • Demonstrated success in driving revenue growth through upsells
  • Strong communication skills across tech and marketing functions

Work Rights

Not specified

Tailored Resume

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