Patient Svcs Rep

Advocate Health

Libertyville, IL, US
Base: $19.80 - $29.70 ph; bonus/equity: not specif...
Not specified (assumed onsite due to the nature of the role).
High school diploma or equivalent
One to two years customer service experience
Experience handling difficult callers
Advocate Health is seeking a full-time Patient Services Representative in Libertyville, IL, to provide high-quality customer service to patients regarding appointments, billing, and medical inquiries. The role requires experience in customer service, strong communication skills, and the ability to manage multiple tasks in a busy environment

Job Summary

  • The role provides efficient, high-quality service to patients arriving for appointments or contacting the office via phone and in-person visits.
  • Employees are responsible for accurate patient registration, insurance verification, scheduling, and maintaining confidentiality of medical records.
  • Advocate Health offers comprehensive benefits including health coverage, retirement plans, and paid time off for eligible full-time teammates.

Matching Summary

Match Score: 85

Advocate Health is seeking a full-time Patient Services Representative in Libertyville, IL, to provide high-quality customer service to patients regarding appointments, billing, and medical inquiries. The role requires experience in customer service, strong communication skills, and the ability to manage multiple tasks in a busy environment.

Salary

Base: $19.80 - $29.70 per hour; Bonus/Equity: Not specified; Benefits: Comprehensive suite including health, dental, vision, retirement match, and PTO

Skills & Requirements

Must-have

  • High school diploma or equivalent
  • One to two years customer service experience
  • Experience handling difficult callers
  • CRT/PC experience in customer service
  • Ability to lift up to 35 pounds

Nice-to-have

  • Working knowledge of eClinicalWorks system
  • Strong communication skills
  • Problem-solving for billing and referral issues
  • Experience with multiple incoming telephone lines

Key Requirements

  • High school diploma or equivalent required
  • 1-2 years related customer service experience
  • Experience handling difficult customers/patients
  • CRT/PC experience in customer service setting

Work Rights

Not specified

Tailored Resume

Cover Letter